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This is a paid service that provides priority assistance and faster resolutions for delivery issues, including lost, damaged or stolen parcels.\u003c\/p\u003e\n\u003cp\u003eCustomers who select this upgrade will receive:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePriority claim handling and customer support.\u003c\/li\u003e\n\u003cli\u003eFast-tracked replacements or store credits where applicable.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIf you choose\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003enot\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eto purchase the Delivery Assurance Upgrade, your order is still covered under our standard shipping policies and the\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eAustralian Consumer Law (ACL)\u003c\/strong\u003e. We will always assist in lodging carrier investigations and locating missing parcels.\u003c\/p\u003e\n\u003cp data-start=\"3852\" data-end=\"3864\"\u003ePlease note:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-start=\"3867\" data-end=\"3975\"\u003eClaims for missing or damaged parcels must be submitted within \u003cstrong data-start=\"3930\" data-end=\"3972\"\u003e14 days of the estimated delivery date\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli data-start=\"3978\" data-end=\"4146\"\u003eOnce an order is marked as “Delivered” by the carrier, additional evidence (such as photos, police report or statutory declaration) may be required before assessment.\u003c\/li\u003e\n\u003cli data-start=\"4149\" data-end=\"4212\"\u003eWe are not responsible for carrier delays beyond our control.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"4214\" data-end=\"4302\"\u003eThe Delivery Assurance Upgrade is optional and non-refundable once your order is placed.\u003c\/p\u003e\n\u003cp data-start=\"4214\" data-end=\"4302\"\u003e\u003cstrong\u003eImportant Notice\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003eThe Delivery Assurance Upgrade (previously known as 'Shipping Protection') is \u003c\/span\u003e\u003cstrong\u003enot an insurance product\u003c\/strong\u003e\u003cspan\u003e. 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