The Ailia Electric Hot Water Bottle is a sealed hydro-electric heat product developed for Adira Co Pty Ltd. It is designed and manufactured in accordance with the applicable Australian and New Zealand electrical safety requirements.

01. Pre-filled and sealed heating system.

The bottle is factory-filled with 100% water (H₂O) and sealed. The internal heating element is separated from the water by an insulated silica-gel heating assembly, supporting even heating and efficient heat transfer.

02. Soft outer construction

Made with soft-touch fabric for comfort during use.

03. Fast heating

The 380W heating system warms the bottle to approximately 70°C in around 8 to 12 minutes. Heating time may vary depending on the surrounding temperature and operating conditions.

04. Heat retention

The bottle may retain warmth for approximately 1 to 6 hours, depending on the surrounding temperature, insulation method and how it is used.

05. Multiple safety systems

Includes an internal thermostat, charger safety cut-off mechanism, thermal protection system to help prevent overheating/excessive expansion and a protective heating element cage to prevent the wires from contacting the internal walls if the bottle is compressed, squeezed or positioned incorrectly during heating.

06. No Battery Required

The bottle does not store electrical power or contain a battery. Electricity is supplied only while the charger is connected and switched on to heat the internal water.

07. Durable sealed construction

Manufactured using high-strength PVC layers and sealed using an integrated heat-press process. The bottle is designed to withstand static pressure of up to 80kg, with outer-material tear resistance exceeding 12.5 N.

08. Electrical safety compliance

Tested to applicable Australian and New Zealand electrical safety requirements.

STEP 1 - Before Heating

01. Before every use, gently open the charger head until a clear click is heard, then stop. Do not force or overextend the charger head.
02. Do not use the charger if no click is heard, the hinge feels loose, or the mechanism is damaged, stuck or unable to move freely.
03. Remove the bottle from the Body Strap, Bottle Pouch, Foot Warmer, Bottle Sleeve or any other accessory.
04. Place the bottle flat on a hard, stable and level surface, with the charging port facing upward (see Figure 2).
05. Rotate open the charging-port cover on the bottle (see Figure 1).
06. Set the charger switch to OFF “O” before connecting it to the bottle.

STEP 2 - Heating

07. Plug the charger into a power outlet protected by a functioning (RCD).
08. Carefully align and connect the charger using light, even pressure. Do not force, twist or press directly on the hinge section (see Figure 2).
09. Once securely connected, switch the charger to ON “I”. The red indicator light will illuminate and heating will begin.
10. Keep the bottle and charger flat, level and undisturbed throughout the heating cycle.
11. Do not hold, carry, move or use the bottle while it is heating.
12. Heating normally takes approximately 8 to 12 minutes. The red indicator light will switch off automatically when heating is complete.

STEP 3 - After Heating

13. When the red indicator light switches off automatically, heating is complete.
14. Set the charger switch to OFF “O” before disconnecting it from the bottle.
15. Hold the bottle connection port securely with one hand and gently lift the charger away with the other. Do not pull, twist or force the charger (see Figure 3).
16. Close the charging-port cover on the bottle securely.
17. Allow the bottle to rest flat for 1 to 2 minutes, then gently manoeuvre it to circulate the internal liquid and distribute the heat evenly before use.

• The charger contains a safety cut-off mechanism designed to activate if the bottle expands beyond its normal size during heating. (see Figure 4).
• If the charger head lifts and the safety cut-off activates, do not press or force the charger head back down and do not continue heating.
• If the Bottle has expanded and the Charger head does not lift or no click is heard, discontinue use immediately.
• Set the charger to OFF “O”, switch off the power at the wall and unplug the charger. Allow the bottle to cool and contact Ailia Bottle.

WARNING - HOT WATER BOTTLES CAN CAUSE BURNS. AVOID PROLONGED DIRECT CONTACT WITH THE SKIN. The Bottle is hottest immediately after a full heating cycle. Prolonged exposure to heat can also cause burns, even when the temperature does not initially feel excessively hot.

A low-temperature burn can occur when the skin remains in contact with a warm surface for an extended period. The risk of injury increases with higher temperatures, longer contact time and continuous pressure against the skin.

To reduce the risk of burns:

• Do not use the Bottle against bare skin for prolonged periods or sleep on the Bottle.
• Use the Body Strap or Bottle Pouch, and use over a layer of clothing.
• Regularly reposition the Bottle and take breaks from heat exposure.
• Remove the Bottle immediately if it feels too hot or uncomfortable.
• For a lower temperature, stop the heating cycle early by switching the Charger to OFF “O”.
  
  Extra care and close supervision are required for children and anyone with reduced or altered sensitivity to heat. If redness, pain, blistering, skin discolouration or any other skin reaction occurs, discontinue use.

The Ailia Bottle and Charger are subject to natural wear and deterioration over time with repeated use and heating.

For safety and optimal performance, we recommend replacing your Ailia Bottle and Charger approximately 3 years from the date of first use.

As an additional guide, replacement should also be considered after approximately 600 heating cycles, particularly with frequent or multiple daily use.

Actual service life may vary depending on frequency of use, operating conditions, storage and how the product is handled.

Always inspect the Bottle and Charger before use. Discontinue use immediately if you notice any damage, leaking, persistent swelling, deterioration or abnormal operation, regardless of the age of the product.

The recommended service life is a general guide only and is separate from the product warranty. It does not limit any rights you may have under applicable consumer law.

01. WARNING - HOT WATER BOTTLES CAN CAUSE BURNS. AVOID PROLONGED DIRECT CONTACT WITH THE SKIN. Use over clothing, with the supplied cover and take breaks.
02. Do not microwave, boil, freeze or heat the bottle using any other appliance/method.
03. After heating, allow the bottle to rest for 1–2 minutes, then gently manoeuvre it to circulate the internal liquid and distribute the heat evenly before use.
04. Do not use on numb, damaged, inflamed or highly sensitive skin, wounds, blisters, incisions or recent surgical sites.
05. Do not sit, lie, stand or place body weight or pressure on the bottle.
06. Do not fall asleep while using the bottle.
07. Keep the bottle and charger out of reach of pets at all times. Biting, chewing or scratching may cause punctures, leaks or electrical damage.
08. When using the Foot Warmer, remove shoes and remain seated or lying down. Do not stand or walk while the bottle is inside the Foot Warmer.
09. Gentle bubbling or liquid movement during heating may be normal. A faint new-product odour may occur during the first few uses.
10. A strong, persistent, burning, melting or electrical smell is not normal. Switch off the power and discontinue use immediately if this occurs and contact Ailia Bottle.

11. This product is not a toy and must not be used by infants.
12. Children, persons with reduced physical, sensory or mental capabilities, persons sensitive to heat, or anyone unable to operate the product safely must only use it under the close supervision of a responsible adult or caregiver.
13. Use this product for personal warmth and comfort only. Do not use it to warm animals or for any other purpose.

14. Do not machine wash, tumble dry or rinse the bottle or charger.
15. Clean the exterior with a soft, slightly damp cloth only. Do not use alcohol, bleach, gasoline, toluene or strong solvents.
16. Keep the bottle away from sharp or abrasive objects. Do not pierce, puncture, cut, sharply fold, dismantle, repair or modify it.
17. Inspect the bottle, charger, cable, plug and charging port before every use.
18. Do not use the product if there is leaking, excessive swelling, cracking, tearing, exposed wiring, heat damage or unusual wear.
19. Do not attempt to repair, dismantle or modify the bottle, charger, power cord, plug or charging port yourself.
20. Allow the bottle to cool completely before cleaning or storing it.
21. Store the bottle flat in a cool, dry place without heavy objects placed on top.
22. If the product develops a fault or behaves unusual, stop using it and contact Ailia Bottle.

23. Only use the original charger supplied with this product. Heat only from a power outlet protected by a functioning RCD (safety switch).
24. Remove the bottle from the Body Strap, Bottle Pouch, Foot Warmer, Bottle Sleeve or any other accessory before heating.
25. Heat only on a flat, hard, stable and level surface with the bottle connection port facing upward. Do not heat on beds, sofas, carpets, cushions, blankets or other soft or uneven surfaces.
26. Keep children, pets and other persons away while heating. Remain nearby and monitor the bottle from a safe distance, but do not stand, sit or lean directly beside or over it. Keep the bottle flat and still. Do not hold, carry, move, place on the body or apply pressure while heating.
27. Before each heating cycle, gently open the charger head until a clear click is heard, then stop. This confirms the safety cut-off is operating. Do not force or overextend the charger head. Do not use if no click is heard or the mechanism is loose, damaged or stuck.
28. Set the charger to OFF “O” before connecting. Carefully align and connect using light, even pressure. Do not twist, force or press directly on the hinge. Once the charger is securely connected to the bottle, switch to ON “I”.
29. The safety cut-off is designed to stop heating if the bottle expands beyond its normal size by allowing the charger head to lift and cut power.
30. WARNING - Never hold or force the charger head down if the safety cut-off activates. If the mechanism is damaged, obstructed or prevented from operating, continued heating may cause excessive expansion, leakage or rupture, creating a risk of burns or electrical injury.
31. If the safety cut-off activates or the bottle expands excessively, do not touch or continue heating. Set the charger to OFF “O” if safe, switch off and unplug at the wall, keep people and pets away, allow the bottle to cool and contact Ailia Bottle.
32. When the red indicator light switches off automatically, heating is complete. Set the charger to OFF “O” before disconnecting. A faint thermostat click during heating is normal and is separate from the charger safety cut-off click.
33. Do not heat or use the bottle if it is leaking, punctured, excessively swollen, damaged, appears empty or has lost internal liquid. Never open, refill, drain, inject water into or release air from the bottle.
34. Keep the bottle, charger, plug and cord away from water. Stop use immediately if any electrical component is damaged or if you notice smoke, sparks, overheating, exposed wiring or a burning, melting or electrical smell. In an electrical emergency, switch off power at the wall without touching the bottle or charger.

12-Month Limited Warranty

01. The complete Ailia Electric Hot Water Bottle Kit is covered by a 12-month warranty from the original date of purchase.
02. This warranty covers the Ailia Electric Hot Water Bottle, Bottle Charger and any accessories supplied as part of the Kit.
03. The warranty applies to manufacturing defects that occur during normal use when the product has been used, heated, cleaned and stored in accordance with the supplied instructions.
04. If a valid warranty fault is confirmed, Ailia Bottle will provide an appropriate remedy, which may include repair, replacement or another remedy required under Australian Consumer Law.
05. Proof of purchase is required when submitting a warranty claim.
06. This warranty is provided in addition to your rights under Australian Consumer Law, which may continue beyond the 12-month warranty period.

Making a Warranty Claim

To submit a warranty claim, contact Ailia Bottle and provide:

• Your order number or proof of purchase
• A description of the fault
• Clear photographs and/or videos showing the issue
• Any additional information reasonably required to assess the claim

Do not continue using the product if it appears damaged, faulty or unsafe.

Returns and Postage

Ailia Bottle may require the affected product or complete kit to be returned for inspection before a remedy is provided. If the product is confirmed to have a covered fault, reasonable return costs will be reimbursed or otherwise covered as required under Australian Consumer Law. If no fault is found, or the damage was caused by misuse or an excluded condition, the customer may be responsible for reasonable postage and inspection costs.

Warranty Exclusions

This warranty does not cover damage or faults caused by:

• Misuse, neglect, accidents or failure to follow the supplied instructions
• Incorrect heating or use on a soft, uneven or unsuitable surface
• Failure to heat the bottle from a power outlet protected by a functioning Residual Current Device (RCD), also known as a safety switch, where this caused or contributed to the damage or fault
• Forcing or incorrectly connecting or disconnecting the charger
• Pulling, forcing or overextending the charger head beyond the safety cut-off click position
• Pressing directly on the charger hinge section or applying excessive pressure to the charger and/or bottle
• Dropping, crushing or impact damage to the charger and/or bottle
• Applying excessive pressure or body weight to the bottle
• Punctures, cuts, sharp objects or other external damage
• Unauthorised repairs, modifications, dismantling or refilling
• Use with an unapproved charger, connector or power supply
• Abnormal voltage, electrical surges or external power faults
• Normal wear and tear, cosmetic damage or gradual deterioration

These exclusions do not limit any rights or remedies available under Australian Consumer Law.