Frequently Asked Questions

Please read the FAQs below to find answers to common questions. If you can't find what you're looking for, just scroll down to the bottom of the page where you'll find our email address. Feel free to reach out to us there!

Questions about the Ailia Bottle + Body Strap

Shipping and Delivery

Returns and Exchanges


Contact Us

Still have a question?

Our little team of humans are working hard to make sure you enjoy your experience.

If you need help with our products just message us at or use the form below. We’ll do our best to get back to you within 24 hours. 

Our customer support team is available Monday - Friday: 8am-6pm.