Terms of service
Last updated: October 27 2025
OVERVIEW
This website is operated by Adira Co Pty Ltd (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Adira Co Pty Ltd. Adira Co Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Nothing in these Terms limits or excludes any rights or remedies available to you under the Australian Consumer Law (ACL) or any other applicable legislation which cannot lawfully be excluded or limited.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Our products are intended for personal and household use only. Commercial or professional use (including in clinics, salons or treatment facilities) may void your warranty.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: https://ailiabottle.com/policies/refund-policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Product Safety and Use
Our electric-heat products (including the Ailia Bottle and accessories) contain internal thermostats and safety features.
- Always read and follow the usage and safety instructions included with your product.
- Do not use while charging, on broken skin or while asleep.
- Use only with the charger provided.
- Failure to follow safety instructions may result in injury or product damage and may void your warranty.
Warranty claims will be assessed in accordance with manufacturer warranty terms and the Australian Consumer Law. We do not guarantee that any product will meet every individual need or provide medical outcomes. Always seek professional medical advice if uncertain.
Heat Level Comparison
| Product Configuration | Approx. Surface Temperature |
|---|---|
| Rubber hot water bottle (bare) | ≈ 85 °C |
| Rubber hot water bottle with wool cover | ≈ 60 °C |
| Ailia Bottle on its own | ≈ 70 °C |
| Ailia Bottle inside Body Strap | ≈ 55 °C |
| Ailia Bottle inside Bottle Pouch | ≈ 45 °C |
Safe-Use Recommendations
Because everyone’s skin sensitivity differs, we recommend the same precautions you would take with any hot-water bottle.
Adjust the Charging Time – If you prefer gentler warmth, you can unplug the charger before the full cycle completes.
Avoid Prolonged Contact with Skin – Limit continuous direct contact, even through a strap, pouch or clothing, to prevent irritation or burns.
Monitor Your Comfort Level – If at any time the bottle feels too hot or uncomfortable, discontinue use immediately, even when inside the Body Strap, Bottle Pouch or over clothing. Allow it to cool before reuse.
Return for a Refund – If you feel the product is not the right fit, we are happy to guide you through our refund process.
These recommendations reflect standard hot-water-bottle safety and are reinforced on our product label:
“WARNING – HOT WATER BOTTLES CAN CAUSE BURNS. AVOID PROLONGED DIRECT CONTACT WITH THE SKIN.”
SECTION 6 – AILIA GIFT CARDS AND CHRISTMAS GIFT CARDS
By purchasing or using an Ailia Gift Card, you agree to the following terms and conditions. These terms apply to both standard and limited-edition gift cards, including the Ailia Christmas Gift Card.
Where It Can Be Used – Ailia Gift Cards can only be redeemed for purchases made online at www.ailiabottle.com. They cannot be used at any other retailer, stockist or external website.
Delivery Method – Gift Cards are delivered digitally via email and contain a unique code for redemption at checkout. No physical card will be mailed. Christmas Gift Cards may feature limited-edition artwork or seasonal messaging.
Redemption – To use your Gift Card, enter the unique code at checkout. The total amount will automatically be deducted from your order balance. If your order exceeds the Gift Card value, you can pay the difference using another accepted payment method. If your order is less than the Gift Card value, the remaining balance will stay on the card for future use.
Expiry – Ailia Gift Cards, including limited-edition Christmas Gift Cards, do not expire and remain valid until the total balance has been spent.
Refunds and Returns – Gift Cards are non-refundable and cannot be exchanged for cash or store credit. If an item purchased using a Gift Card is returned in accordance with our Refund Policy, the refund will be reissued to the same Gift Card.
Lost or Stolen Gift Cards – Treat Gift Card codes like cash. Lost, stolen or deleted codes cannot be replaced or reissued. If you do not receive your digital Gift Card email within 24 hours of purchase, contact hello@ailiabottle.com for verification and re-sending.
Use of Discount Codes – Discount codes or promotional offers cannot be used to purchase Ailia Gift Cards. Discount codes may, however, be used for future purchases made with an Ailia Gift Card on www.ailiabottle.com.
Promotions – Gift Cards are excluded from promotional discounts, bundles or sale events unless otherwise specified by Ailia. The Ailia Christmas Gift Card may have special availability dates, purchase limits or artwork variations; these do not affect the value or redemption process.
Currency – All Ailia Gift Cards are issued in Australian Dollars (AUD) and can only be redeemed on the Australian Ailia Bottle website.
Fraud and Misuse – We reserve the right to cancel or refuse a Gift Card if we reasonably suspect fraud, tampering or misuse.
SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
SECTION 8 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 9 – THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or Services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 11 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Adira Co Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Adira Co Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 16 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia.
SECTION 20 – SALE PERIODS AND PROMOTIONAL TERMS
During promotional periods such as Black Friday, Cyber Monday, Birthday Sale, or seasonal sales (“Sale Periods”), the following additional terms apply:
Shipping and Processing
- Processing and dispatch times may be extended during high-volume periods.
- Delivery estimates are not guaranteed and may be affected by carrier delays, including Australia Post or other third-party carriers.
- We are not liable for delays once the order has been dispatched from our facility.
Returns and Exchanges
- Sale and discounted items may have limited return options as outlined in our Refund Policy.
- Sale items are generally not eligible for refunds but may be returned for store credit.
- Store credits may take up to 10 business days to process.
- Exchanges depend on current stock availability.
- Extended return periods may apply to gifts purchased during Sale Periods.
Promotional Exclusions
- Discounts cannot be combined with other offers unless stated.
- Some items may be excluded from promotions or bundled discounts.
- All promotions are available on a first-come, first-served basis; no rain checks or backorders will be accepted.
- Prices are valid only during the active promotional period and cannot be applied retroactively.
Customer Support
- Customer service response times may be slower during Sale Periods due to higher enquiry volumes.
- For assistance, please contact hello@ailiabottle.com and include your order number.
SECTION 21 – FORCE MAJEURE
We are not liable for any delay or failure to perform obligations caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, pandemics, government restrictions, power failures, or transport disruptions.
SECTION 22 – DELIVERY ASSURANCE UPGRADE
We offer an optional Delivery Assurance Upgrade at checkout. This is a paid service that provides priority assistance and faster resolutions for delivery issues, including lost, damaged, or stolen parcels.
Customers who select this upgrade will receive:
- Priority claim handling and customer support.
- Fast-tracked replacements or store credits where applicable.
If you choose not to purchase the Delivery Assurance Upgrade, your order is still covered under our standard shipping policies and the Australian Consumer Law (ACL). We will always assist in lodging carrier investigations and locating missing parcels.
Please note:
- Claims for missing or damaged parcels must be submitted within 14 days of the estimated delivery date.
- Once an order is marked “Delivered” by the carrier, additional evidence (such as photos, police reports, or statutory declarations) may be required for assessment.
- We are not responsible for delays caused by carriers or external factors beyond our control.
The Delivery Assurance Upgrade is optional and non-refundable once an order is placed.
Important Notice
The Delivery Assurance Upgrade (previously known as 'Shipping Protection') is not an insurance product. It is an optional customer-service enhancement that provides prioritised support and faster resolution options. It does not replace or limit your rights under the Australian Consumer Law or applicable carrier policies.
Previous Orders
All previous orders that included Shipping Protection automatically fall under the same coverage as the Delivery Assurance Upgrade. Customers who purchased Shipping Protection prior to this change continue to receive the same level of priority support for lost, damaged, or stolen parcels.
SECTION 23 – MOBILE TERMS OF SERVICE
The Ailia Bottle mobile message service (the “Service”) is operated by Adira Co Pty Ltd (“Ailia Bottle”, “we”, or “us”). Your use of the Service constitutes your agreement to these Mobile Terms.
We may modify or cancel the Service or any of its features at any time without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following any such changes constitutes acceptance of those changes.
By consenting to Ailia Bottle’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Ailia Bottle through your wireless provider to the mobile number you provided, even if your number is registered on any state or national Do Not Call list.
Messages may include updates, alerts, promotional messages, and information related to your orders or account.
You understand that you do not have to sign up for this program to make a purchase, and your consent is not a condition of any purchase. Your participation is voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply.
You may opt out of the Service at any time by replying STOP to any message from Ailia Bottle or by following the unsubscribe instructions provided. After opting out, you will receive one final confirmation message.
We may change any short code or number we use to operate the Service at any time and will notify you of these changes. You acknowledge that messages sent to a discontinued number may not be received, and we will not be responsible for honouring such requests.
We respect your right to privacy. Your personal information is handled in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and the Spam Act 2003 (Cth).
To request assistance, please contact hello@ailiabottle.com.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@ailiabottle.com.
