Privacy policy
Last updated: October 27, 2025
This Privacy Policy describes how Adira Co Pty Ltd trading as Ailia Bottle (“Ailia Bottle”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ailiabottle.com (the “Site”), or otherwise interact with us (collectively, the “Services”).
By using or accessing our Site or Services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy and the Privacy Act 1988 (Cth).
1. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
2. What Personal Information We Collect
The types of personal information we collect depend on your interactions with us and may include:
- Contact information: name, address, phone number, email address.
- Order details: billing address, shipping address, payment confirmation, email, and phone number.
- Account information: username, password, security questions, and preferences.
- Purchase and browsing information: products viewed, added to cart, or purchased.
- Customer support information: any messages or attachments you send to our team.
- Marketing preferences and communication history.
We may also collect technical information automatically, such as:
- Device and browser type.
- IP address, geolocation, and session activity.
- Information about how you use our Site (pages visited, links clicked, duration).
3. How We Collect Information
We collect personal information in several ways:
- Directly from you when you make a purchase, create an account, subscribe to our mailing list, contact us, or engage with us on social media.
- Automatically through cookies and similar technologies, which help us operate, secure, and personalise your experience.
- From third parties, such as payment processors, analytics providers, shipping partners, and marketing platforms (including Shopify, Klaviyo, and Meta).
4. Cookies and Analytics
We use cookies and similar tracking technologies to:
- Remember your preferences and improve website performance.
- Analyse site traffic and behaviour to enhance our Services.
- Provide relevant advertising based on your interests.
Most browsers accept cookies automatically, but you can adjust your browser settings to block or delete them. Please note that disabling cookies may affect your ability to use certain features of our Site.
For details on cookies used by Shopify, visit: https://www.shopify.com/legal/cookies.
5. How We Use Your Personal Information
We use your information to:
- Process and fulfil orders, returns, and exchanges.
- Communicate with you about your orders or account.
- Send you marketing emails, promotions, and updates (only if you’ve opted in).
- Personalise your experience on our Site.
- Detect and prevent fraud, unauthorised activity, or abuse.
- Comply with our legal obligations and resolve disputes.
6. Direct Marketing and Promotional Communications
If you subscribe to our newsletter, SMS updates, or marketing program, we may send you messages about products, promotions, and offers.
You can opt out at any time by:
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Clicking the “unsubscribe” link in an email, or
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Replying “STOP” to an SMS, or
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Contacting us at hello@ailiabottle.com.
We will always obtain your consent before sending marketing messages, in accordance with the Spam Act 2003 (Cth).
7. How We Share Your Information
We may share your personal information with:
- Service providers who help operate our business (Shopify, payment gateways, couriers, marketing platforms).
- Business partners who provide integrated functions like analytics, email delivery, and advertising.
- Government authorities or regulators when required by law.
- Affiliates or contractors working under our direction.
We do not sell or rent your personal information to third parties.
8. Data Security
We use administrative, technical, and physical safeguards to protect your personal information from loss, misuse, and unauthorised access.
While we take these precautions, no system is completely secure, and we cannot guarantee absolute protection.
If you suspect unauthorised access to your information, please contact us immediately at hello@ailiabottle.com.
9. Retention of Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, tax, and accounting obligations.
When it is no longer required, we securely delete or anonymise the data.
10. International Data Transfers
Some of our service providers (including Shopify and Klaviyo) are based outside Australia. By using our Site, you acknowledge that your information may be transferred, processed, and stored outside Australia, including in countries such as the United States and Canada.
We take reasonable steps to ensure that these providers comply with privacy standards comparable to the Australian Privacy Principles (APPs).
11. Access, Correction, and Your Rights
You have the right to:
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Access the personal information we hold about you.
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Request correction of any inaccurate, incomplete, or outdated information.
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Withdraw consent to marketing communications.
To exercise these rights, please email hello@ailiabottle.com with your full name and order details. We may ask for additional verification to protect your privacy.
If you are unsatisfied with how we handle your personal information, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/
Phone: 1300 363 992
12. Children’s Privacy
Our Site is not intended for individuals under 14 years of age. We do not knowingly collect or store personal information about children. If you believe your child has provided us with their information, please contact us so we can delete it.
13. User-Generated Content
If you post product reviews, comments, or photos on our Site or social media platforms, that information becomes public. Please exercise caution before sharing personal information in any public area.
14. Links to Other Sites
Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
15. Direct Marketing Program (SMS & Email)
If you opt into our direct marketing program (“Program”), you agree to receive promotional emails or SMS messages about our products, services, and offers.
Opt-In: You can opt in via online forms, checkout boxes, or by subscribing through our Site.
Opt-Out: You can unsubscribe at any time by clicking “Unsubscribe” in emails or replying “STOP” to SMS messages.
Message Frequency: Up to four messages per month, unless you engage in promotional interactions that trigger follow-ups.
Charges: Standard message and data rates may apply.
Privacy: We respect your privacy and will not sell or rent your phone number or email address. We may share information only with our messaging partners who assist in delivery (e.g. Shopify, Klaviyo).
Age: The Program is intended for users aged 14 or older. Users under 18 must have parental or guardian consent.
Delivery of mobile messages depends on your carrier and network coverage. We are not liable for delays or transmission errors.
16. Complaints
If you have a complaint about how we handle your personal information, please contact us at hello@ailiabottle.com. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact the OAIC as outlined above.
17. Contact Information
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Ailia Bottle
Email: hello@ailiabottle.com
Website: www.ailiabottle.com
Adira Co Pty Ltd 64 663 627 405
Australia
Effective Date
This Privacy Policy replaces all previous versions and is effective as of October 27, 2025.
