Delivery Assurance Upgrade
We offer an optional Delivery Assurance Upgrade at checkout. This is a paid service that provides priority assistance and faster resolutions for delivery issues, including lost, damaged or stolen parcels.
Customers who select this upgrade will receive:
- Priority claim handling and customer support.
- Fast-tracked replacements or store credits where applicable.
If you choose not to purchase the Delivery Assurance Upgrade, your order is still covered under our standard shipping policies and the Australian Consumer Law (ACL). We will always assist in lodging carrier investigations and locating missing parcels.
Please note:
- Claims for missing or damaged parcels must be submitted within 14 days of the estimated delivery date.
- Once an order is marked as “Delivered” by the carrier, additional evidence (such as photos, police report or statutory declaration) may be required before assessment.
- We are not responsible for carrier delays beyond our control.
The Delivery Assurance Upgrade is optional and non-refundable once your order is placed.
Important Notice
The Delivery Assurance Upgrade (previously known as 'Shipping Protection') is not an insurance product. It is an optional customer-service enhancement that provides prioritised support and faster resolution options. It does not replace or limit your rights under the Australian Consumer Law or applicable carrier policies.
